Complaint and Feedback

Support Home Paired For You

As a registered NDIS provider, you have the right to provide feedback or make a complaint about our services and supports at any time.

To submit a complaint or feedback, please complete this form. Your submission will be received by our designated Complaints Officer and handled with care and confidentiality.

All complaints are managed fairly and respectfully in line with our NDIS Provider Complaints Management and Resolution System.

If you would prefer to share your complaint or feedback in another way, alternative options are explained at the end of this form.

Our Details

Complaint & Feedback Information

You can use this form to:

All feedback and complaints are taken seriously and handled confidentially, fairly, and respectfully.

Name (optional)

NDIS number (optional)

What is your complaint / feedback about?

Who is your complaint / feedback about?

What do you want us to do?

Please upload any documents or files related to your feedback or complaint (optional)

Have you made a complaint / Feedback about this matter to another organisation (e.g. to the NDIS Commissioner)?

If you are making a complaint or providing feedback on behalf of someone else, please complete this section.

Name (optional)

Relationship to the complainant

Does the complainant know you are making a complaint?

Does the complainant consent to the complaint being made?

Email address

Mobile phone number

Address

Complaint & Feedback Support

You may contact our Complaints Officer at Support Home Paired For You for assistance with your complaint or feedback. We will handle your request fairly and respectfully in line with our NDIS Provider Complaints Management and Resolution System (Policy Document). A copy of this policy is available upon request.

Our Contact Details

Business Name: Support Home Paired For You
ABN: 14 123 151 893
Phone: 0432 794 779 / 0456 866 974
Email: info@shpfy.com.au
Address: Queensland
Service Locations: Brisbane, Gold Coast, Logan, Ipswich

Privacy Notice

To protect your privacy, we do not recommend using social media platforms such as Facebook, Twitter, or Instagram to make a complaint. However, if a complaint is received through these channels, it will still be treated as a formal complaint and managed appropriately.

Ways to Make a Complaint or Provide Feedback

By speaking with us face-to-face
By calling us on the phone
Through your preferred Augmentative or Alternative Communication (AAC) device or method
By email
By text message

If you would prefer to make your complaint or provide feedback in a different way, please contact us and we will support you to do so.

You may also request a copy of your complaint or feedback by notifying our Complaints Officer.

Anonymous Complaints

You can make an anonymous complaint by leaving your personal details blank on this form.

External Complaints – NDIS Quality and Safeguards Commission

Alternatively, you may choose to raise your complaint directly with the NDIS Commission using the options below.

NDIS Commission – Complaints Information

NDIS Contact and Feedback Form

Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged if required.
Contacting the National Relay Service and asking for 1800 035 544.
Completing an official complaint contact form via the NDIS Commission website.